Privacy Policy

Dean Rowe Buyers Agency ABN 89 688 748 431 (the Company, we or us) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act). 

This Privacy Policy describes how and when we, the Company, collects, holds, uses, transfers, discloses and otherwise processes personal information. This Privacy Policy applies to Personal Information that we collect such as through our website, in open for inspection forms, online forms, email, telephone calls and from third parties.

Types of Personal Information

If you contact us via our website or make an enquiry with us via another method, we may collect your contact details, including your name, address, telephone number and email address.

If you decide to engage our services as a current or prospective purchaser of real estate, we may additionally collect any of the following personal information about you:

  • Date of birth and other identification documentation;

  • Residency status;

  • credit card and payment details;

  • desired property ownership details; and

  • details of properties sold or acquired by you.

If you do not provide us with the Personal Information described above, some or all of the following may happen:

  • We may not be able to provide our services to you, either to the same standard or at all;

  • We may not be able to provide you with information about services that you may want, including information about new properties that are available for purchase; or

  • We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

Information used or disclosed 

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

  • Enabling us to provide you with the services and/or products that you may require from us, such as to facilitate your purchase of a property;

  • For our internal administrative, marketing, planning, product development and research requirements to help us efficiently and effectively deliver and improve on products and services;

  • To provide you with access to protected areas of our website and to assess the performance of our website and to improve the operation of our website;

  • Maintaining and updating our records; 

  • Comparing information for accuracy, and verifying it with third parties; 

  • To keep you up-to-date with services we think would be of particular interest to you; and

  • Providing information as authorised or required by law or a relevant government body or authority.

Personal information collected by the Company may be disclosed by us for any of the purposes for which it was collected (as outlined above) to other parties including actual or prospective sellers, purchasers, the legal and other advisors, Principal, purchaser and/or prospective purchasers, and any agent (if applicable), clients of the Agent both existing and potential, advertising and media organisations, property data service providers, valuers, parties engaged to evaluate the Property, owners’ corporations, government and statutory bodies, financial institutions, REIQ, government agencies, courts, regulatory bodies, and law enforcement agencies, or as required, authorised or permitted by any applicable law. 

We may also use or disclose the information it collects for any other purpose specified to you at the time of collection. We will seek your consent if we wish to use or disclose your Personal Information in any ways other than those described above.

Anonymity 

General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above. 

Cookies 

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behaviour is server specific. 

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.  Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy. 

Information security 

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure. 

We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held. 

Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet. 

Links to other websites 

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites. 

Marketing and opt-out 

We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:

  • Offering to provide you with products or services provided by us; or

  • Sending you news and other information about our activities which we believe may be of interest to you.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may at any time request not to receive direct marketing from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

Accessing your Personal Information 

You may request access to your Personal Information held by us at any time by contacting us. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.

We may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your Personal Information.

There may be instances where we cannot grant you access to the Personal Information about you that we hold. If for any reason we do not allow you to access your Personal Information, we will provide you with reasons in writing for its decision.

If you believe that Personal Information that we hold about you is incorrect, incomplete, inaccurate or misleading, then you may request we update, modify or correct your Personal Information by contacting our Privacy Officer using the details set out below.

Disclosing your personal information overseas

We may disclose personal information to service providers and/or organisations located overseas. These service providers and/or organisations may also store or process your data overseas. We take reasonable steps to ensure that the service providers and/or organisations of your personal information do not breach the Australian Privacy. 

Contact

In any event, by providing your details, you consent to your information being disclosed in this manner. 

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact the Privacy Officer at:

Mail: Dean Rowe

Address: 17 Deshon St, Woolloongabba QLD 4102

Phone: 0451 146 780

Email: Ddean@deanrowebuyersagency.com.au 

If we are unable to resolve your complaint, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:

The Office of the Australian Information Commissioner

Address: GPO Box 5218, Sydney NSW 1042
Phone: 1300 363 992
E-mail: enquiries@oaic.gov.au

We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.

This privacy policy was last updated on 14 February 2025.